OK Apple, let’s do this

Hi, I’m Aaron and I want my MacBook Air fixed.

The hinge on the right side decided it no longer wanted to stay where it is supposed to be.  One evening I was done working and closed the laptop. As I was closing it made a loud sound and then I noticed the back wasn’t closing all the way.  The plastic housing near the hinge was out and the hinge was all weird.

Mine looked almost exactly like this, but on the other side

Notice the gap between the screen and the body of the laptop.  It will not close flush at all due to this hardware failure.

I backed up my machine and took it down to my local Apple certified repair service (MacExperience) and they told me to take to to Apple because they were afraid that they would say it’s accidental damage.  I sent it off to Apple and after a very unpleasant phone encounter with Leah (who declined to give her name or other contact details) they said they could not fix it.  I called back a day or two later and got Shaleem.  While she was very nice, she seemed to go out of her way to make sure and check on all that I told her, she still concluded that Apple would not cover this because it was “accidental damage.”

Well it’s not, and there have been a number of people who have dealt with this exact same issue.  Engaget picked up the story but did not pursue it.  The most compelling page is this one, notice in the comments how many people have had this problem, about two dozen or so.  This is no longer an isolated issue.  I plan on taking number of pictures of my machine to further document this.  I will also be inviting others to share their story here as gues authors.  We need to get Apple to listen to this and fix these under warranty.